FAQs About Custom Orthotics & Foot Pain

FAQ About Custom Orthotics, Foot Pain, and Treatment in Chandler, Gilbert, and Sun Lakes

What areas do you serve?

East Valley Orthotics provides custom orthotics and foot‑posture evaluations for patients in Chandler, Gilbert, and Sun Lakes, Arizona. These are the only communities we serve, which allows us to offer focused, personalized care.

What conditions can custom orthotics help with?

Custom orthotics can support a wide range of issues related to arch collapse, overpronation, and poor alignment. Common conditions include plantar fasciitis, Morton’s neuroma, bunions, flat feet, metatarsalgia, knee pain, IT band pain, and low back pain. Orthotics help restore proper posture from the ground up, reducing strain on joints and soft tissues.

How are your custom orthotics different from store‑bought inserts?

Store‑bought inserts are mass‑produced and designed to fit as many feet as possible. They cushion but do not correct alignment. Our orthotics are built using MASS Posture principles, calibrated to your body weight and foot structure, and designed to restore optimal arch height and biomechanics. This leads to better long‑term relief and improved function.

Do I need a referral to get custom orthotics?

No referral is needed. You can schedule directly. If you’re already seeing a podiatrist, physical therapist, or chiropractor, we can coordinate care as needed.

How long do custom orthotics last?

Most patients get 3–5 years of use, depending on activity level, body weight, and footwear habits. Because our orthotics are calibrated to your foot structure, they maintain their corrective shape far longer than typical inserts.

How long does it take to get used to custom orthotics?

Most people adjust within 1–3 weeks. We provide a structured break‑in schedule to help your feet adapt gradually. Mild soreness is normal as your posture improves, but persistent or sharp pain should be evaluated by a qualified healthcare professional.

Can custom orthotics help knee, hip, or back pain?

Yes. When the arches collapse, the entire kinetic chain above the foot compensates. This can lead to knee misalignment, hip rotation, and increased strain on the lower back. Correcting foot posture often reduces or eliminates these symptoms.

What is MASS Posture?

MASS Posture (Maximum Arch Supination Stabilization) is a method of designing orthotics that restores the foot to its strongest, most functional position. Instead of flattening the arch or merely cushioning it, MASS Posture orthotics support the foot in a corrected alignment that improves stability, reduces strain, and enhances overall biomechanics.

Do you take insurance?

Most insurance plans do not cover custom orthotics, but many patients use HSA or FSA funds. We provide itemized receipts for reimbursement when applicable.

How do I know if I need custom orthotics?

You may benefit from orthotics if you experience:

• Heel pain or plantar fasciitis

• Numbness or burning in the forefoot

• Bunions or hammertoes

• Flat feet or collapsing arches

• Knee, hip, or low back pain

• Pain during walking, standing, or sports

A biomechanical evaluation from a qualified professional can help determine whether orthotics are appropriate.

How long does the process take?

Most patients receive their custom orthotics within 2–3 weeks after the evaluation and calibration process.

Can I use my orthotics in multiple pairs of shoes?

Yes. Many patients move their orthotics between athletic shoes, casual shoes, and work shoes. If you wear several types of footwear, we can help you determine which pairs will work best.

What should I bring to my appointment?

Bring:

• The shoes you wear most often

• Any previous orthotics or inserts

• A list of symptoms or activities that cause pain

This helps ensure the evaluation is accurate and tailored to your needs.